Frequently asked questions

Order and shipping

  • Yes, we offer free shipping on all orders within New Zealand.

  • Delivery to North Island addresses generally takes no more than 2 working days, while South Island addresses may take 2-3 working days after dispatch. Delays may occur due to weekends, public holidays, adverse weather, or infrastructure issues.

  • Once an order has been shipped and picked up by the courier, it cannot be changed or canceled.

  • You can contact customer service via email to inquire about your tracking number.

  • If your order doesn't arrive within the expected timeframe, contact customer service for assistance.

Return and exchange

  • If you want to return a product, contact customer service. Full refunds are granted for unopened products in resalable condition.

  • If you made an error in your order or wish to exchange a product, please contact customer service via email. They will assist you with finding a satisfactory solution.

Products

  • soya garden skincare products is meticulously formulated to provide essential nutrients and moisture to your skin, utilizing mild ingredients derived from nature. Regular, prolonged application of these products can significantly help in calming irritations, repairing the skin's integrity, strengthening its protective barrier, maintaining a healthy microbiome, reviving skin's firmness and bounce, and boosting its natural glow. Ideal for all skin types, especially beneficial for those with sensitivities, incorporating these products into your daily regimen will allow you to benefit from their cumulative effects. Over time, consistent use will reveal a visible transformation, reflecting a revitalized, self-assured, and joyful complexion from the inside out.

  • soya garden products are generally considered safe for use during pregnancy and nursing. However, it's advisable to consult with a healthcare professional before incorporating new skincare products into your routine, especially if you have specific concerns or allergies.

  • soya garden products are indeed travel-friendly. They are available in convenient sizes and packaging that make them easy to pack and carry during your travels. Some of the products even comply with airline regulations for carry-on luggage, enabling you to continue your skincare routine while on the go.For a lightweight and portable option, we offer travel-sized packages that cater to your needs. You can browse through our shop page and select the "5 piece perfect travel companion" option to place an order.

  • Our '5 piece perfect travel companion' set allows you to sample our entire facial skincare range. Head to our shop page to order now!

  • Soya Garden products are crafted by a team of botanists and formulation experts, who spent 18 months testing, researching, and developing our formulations to combine precious natural ingredients sourced from New Zealand with proprietary technological advancements. Harnessing the power of nature and the elegance of science, our entire range of products is 100% manufactured in New Zealand and certified by national quality assurance bodies. We are proud to bear the Government-endorsed Silver Fern Quality Seal, ensuring safe and effective skincare that infuses your skin with renewed energy.

  • soya garden products are primarily made from natural ingredients, with many sourced from New Zealand's unique and pure natural environment, known for its therapeutic properties. We carefully blend these locally-sourced ingredients with selected global components to create balanced and effective formulas, providing premium skincare solutions.

  • soya garden products have a shelf life of three years from the date of manufacture, as indicated by the batch code and expiration date printed on the packaging. Once a product is opened, it should be consumed within twelve months to ensure maximum efficacy and safety. Proper storage—away from direct sunlight and extreme temperatures—will help preserve the integrity of the formula.