Shipping

Our aim is to dispatch all orders within 1 working day of receipt. Occasionally public holidays, weekends, weather events or extremely busy periods may result in extended delivery times. In these circumstances we will endeavour to communicate with you about the delay and resolve and resulting issues.

Orders received over the weekend or during public holidays will be dispatched as soon as possible when we re-open for business. If your order is urgent, please reach out to our friendly support team at support@soyagarden.co.nz.

• All orders are sent major via national courier companies and require a signature as proof of delivery. If you require a non-signature delivery or have additional delivery instructions, please indicate this in the message box on the Checkout Form.  

• Please provide your physical address for shipping as we cannot deliver to PO boxes

• In general, delivery to your door will take no more than 2 working days from dispatch to North Island addresses and 2-3 working days for South Island addresses. Weekends, public holidays, adverse weather events and infrastructural complications may cause additional delays.

• Some addresses may have delivery restrictions that are beyond our control or delivery conditions that we are not able to meet. In these situations, we will do our best to get your parcel but if this is not possible through our standard delivery channels we will work with you to come to a mutually agreeable solution.

• Orders will be automatically dispatched to the address provided at checkout, please ensure the correct shipping address is supplied. Once your order has been dispatched we cannot change the shipping address. It may be possible for the courier company to redirect your order. Please contact the courier company directly to discuss your options.

Rural Deliveries

Deliveries to rural delivery addresses will usually take one to two days longer as rural deliveries are handled by a third party.
Due to the nature of this network consignments to rural locations may be left without signature or proof of delivery.
As such, we cannot accept responsibility for lost or stolen items that have been delivered to rural addresses, we will however do our best to work towards a mutually acceptable outcome in the unexpected situation where an order does go missing.

International Orders

Unfortunately we are not able to ship internationally at this time.